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Service Policy

01.

Global client orientation

K.Lan is responsible for providing the customers professional training, installation, maintenance and the techical direction.

We answer the customers any kinds of requirements, and assist them to solve all techinical problems.
02.

Regular to visit Clients

K.Lan arrange to visit customers timely, to listen their opinions and suggestions, to help them solve problems, and to collect any kinds of quality information and demands.

We have a professional sales and afterservice team, can provide the world customers excellent service.
03.

Cater to market

K.Lan is king to receive clients’ feedback about market new demands, and timely upgrade our production management, and technical solutions.

We bring more value and benefits to our clients.

After Sales Service


Customer Service Hotline

Pre-sale(middle、later) consultation, guided purchase, technical guidance.
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Regular inspections

Inspection of product running environment and the whole process of product use.

User visits

To conduct telephone return visit, door return visit, etc.